okgoods360 Privacy policy

Privacy Policy

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com
Last Updated: February 4, 2026

1. Introduction

At okgoods360.cn, we value the privacy and security of every customer and visitor.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, place an order, contact customer service, or use any related service provided through this website.

By accessing or using okgoods360.cn, you confirm that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Policy, please stop using this website and its related services.

2. Information We Collect

We only collect information that is reasonably necessary for website operation, order fulfillment, customer service, and service improvement.

2.1 Required Personal Information

To provide normal shopping and after-sales services, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Shipping address

  • Order details, including product name, specifications, quantity, and order amount

  • Payment-related information used for payment confirmation

Please note that we do not store your complete payment password or full sensitive payment credentials.

2.2 Optional Information

To improve your shopping experience and provide more suitable service recommendations, you may voluntarily provide additional information, such as:

  • Shopping preferences

  • Product feedback

  • Browsing preferences

  • Review content

  • Pet-related information, such as breed, age, or gender, where relevant

You may choose not to provide optional information. Refusing to provide such information will not affect your ability to use the basic shopping, payment, delivery, and after-sales functions of this website.

3. How We Collect Information

3.1 Information Provided by You

We collect information that you actively submit when you:

  • Register an account

  • Place an order

  • Fill in shipping or contact information

  • Submit reviews or feedback

  • Contact customer service

  • Request returns, refunds, or after-sales support

3.2 Information Collected Automatically

When you visit or browse okgoods360.cn, certain technical information may be collected automatically through server logs, cookies, browser cache, and similar technologies.

This may include:

  • IP address

  • Browser type

  • Access time

  • Pages viewed

  • Website interaction records

  • Device or system-related information

This information is mainly used to maintain website security, improve website performance, analyze traffic, and optimize user experience. It is not used to directly identify you unless required for security, service, or legal purposes.

3.3 Information From Third Parties

With your authorization or where necessary to complete a service, we may receive limited information from third-party service providers, such as payment processors, logistics companies, and tracking platforms.

Such information may be used for identity verification, payment confirmation, delivery arrangement, and shipment tracking.

We will review the legality and necessity of such third-party information sources.

4. Use of Cookies

We may use cookies and similar technologies when you access okgoods360.cn.

Cookies help us:

  • Keep you logged into your account

  • Save shopping cart information

  • Remember browsing preferences

  • Reduce repeated form input

  • Analyze website visits and page performance

  • Improve website functions and services

You may disable cookies through your browser settings. Common browser settings include:

Google Chrome

Open browser settings, go to Privacy and Security, select Site Settings, then choose Cookies and Site Data to block or customize cookie permissions.

Mozilla Firefox

Open browser settings, go to Privacy & Security, then manage cookie permissions under Cookies and Site Data.

Microsoft Edge

Open settings, go to Privacy, Search, and Services, then manage cookies under Cookies and Site Permissions.

Apple Safari

Open browser preferences, select Privacy, then choose the cookie-blocking option under Cookies and Website Data.

Please note that disabling cookies may affect certain website functions, including automatic login, shopping cart storage, and personalized browsing features.

5. How We Use Your Information

The personal information we collect is used only for reasonable and necessary purposes, including:

5.1 Providing Core Services

We use your information to process orders, confirm payments, arrange shipping, provide order updates, handle returns and exchanges, and respond to customer inquiries.

5.2 Account Management

Your information may be used to verify identity, protect account security, help recover passwords, and manage account-related issues.

5.3 Service Improvement

With your authorization where required, we may use browsing behavior, preferences, and feedback to improve website layout, product recommendations, page functions, and overall shopping experience.

5.4 Compliance and Security

We may use information to comply with applicable laws and regulations, prevent fraud, protect transaction security, and safeguard the legal rights of customers, our website, and third parties.

5.5 Authorized Notifications

With your consent, we may send product updates, service notices, promotional information, or activity reminders. You may unsubscribe or withdraw consent at any time.

6. Storage of Personal Information

6.1 Storage Period

We store personal information only for the period necessary to fulfill the purposes described in this Policy.

Unless otherwise required by law or regulation, personal information will be stored for one year from the date of collection.

After the storage period expires, we will delete or anonymize the relevant personal information in accordance with applicable requirements.

6.2 Storage Location

The personal information we collect is stored in the United Kingdom.

We will take reasonable security measures in accordance with applicable UK and EU privacy protection requirements, including GDPR-related standards where applicable.

7. Information Security Measures

We use technical and management measures to protect your personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

7.1 Technical Protection

We may use security technologies such as:

  • HTTPS encrypted transmission

  • Encrypted data storage

  • Access permission controls

  • Security monitoring

  • System protection measures

7.2 Internal Management

We restrict access to personal information to authorized personnel only.

We also maintain internal information security rules, provide security training where necessary, and conduct regular security checks and risk assessments.

7.3 Security Incident Response

If a personal information security incident occurs, such as leakage, tampering, or loss, we will take timely remedial measures.

Where required by law, we will notify affected users and relevant regulatory authorities within the required time period.

8. Information Sharing and Disclosure

We do not sell your personal information.

We will not share your personal information with unrelated third parties unless one of the following circumstances applies:

8.1 With Your Authorization

We may share information with third parties when you have clearly authorized us to do so.

8.2 Legal Requirements

We may disclose information where required by laws, regulations, court decisions, administrative orders, or legally valid government requests.

8.3 Protection of Rights and Safety

We may disclose necessary information in urgent or reasonable circumstances to protect the personal safety, property safety, legal rights, or legitimate interests of you, us, or third parties.

8.4 Third-Party Service Providers

To complete payment, delivery, and tracking services, we may share necessary information with service providers such as:

  • PayPal, for payment verification

  • 17track, for shipment tracking

  • DHL, for logistics and delivery services

The shared information may include:

  • Name

  • Email address

  • Payment verification-related information

  • Shipping address

  • Contact phone number

  • Order number

  • Logistics-related details

We only share information necessary for the specific service. Complete payment passwords are not shared.

We require third-party service providers to use your information only for the agreed service purpose and to take appropriate protection measures.

9. Your Privacy Rights

You have rights regarding your personal information, subject to applicable laws and verification requirements.

9.1 Right to Access

You may log into your account to view your account information, order records, and other available personal information.

9.2 Right to Correct or Supplement

If your personal information is inaccurate, incomplete, or outdated, you may contact customer service to request correction or supplementation.

9.3 Right to Delete

Where permitted by law, you may request deletion of your personal information.

After verifying your request, we will delete the relevant information in a timely manner unless retention is required by law, regulation, dispute handling, transaction security, or other legitimate reasons.

9.4 Right to Withdraw Consent

You may withdraw authorization for non-essential information use, personalized recommendations, marketing messages, or similar optional services at any time.

After withdrawal, we will stop using the relevant information for those purposes. However, withdrawal will not affect information processing already carried out based on your previous authorization.

9.5 Right to Submit Complaints or Suggestions

If you have questions, complaints, or suggestions regarding personal information protection, you may contact us at cruise0914@outlook.com.

We will review your request and usually provide feedback within 3 working days after receiving the necessary information.

10. Protection of Minors

This website is not intended for minors.

We do not knowingly provide services to minors or intentionally collect personal information from minors.

If a minor uses this website without guardian consent, the guardian should contact us immediately.

After verification, we will delete the minor’s personal information where required and take reasonable steps to prevent continued unauthorized use of the website services.

11. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time due to legal changes, business adjustments, technology updates, or service improvements.

The updated Policy will be posted on this website and will take effect after publication.

If a major change involves important matters such as the scope of information collection, purpose of use, or sharing rules, we may notify you through email, website notice, SMS, or other reasonable methods.

Your continued use of okgoods360.cn after the Policy is updated means that you accept the revised Privacy Policy.

12. Contact Us

If you have any questions, complaints, suggestions, or requests related to this Privacy Policy or your personal information rights, please contact us through the following method:

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com

You may also contact us through the online customer service entrance on this website, if available.