okgoods360 Shipping Policy

Shipping Policy

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com

Shipping and Delivery Policy

This Shipping Policy explains the processing time, delivery coverage, shipping fees, logistics partners, tracking methods, and handling rules for shipping-related issues on okgoods360.cn.

Please review this policy carefully before placing your order.

1. Order Processing and Shipping Time

In-Stock Products

For products that are currently in stock, regular orders will usually be shipped within 48 hours after the order is confirmed.

The estimated delivery time is generally 20–30 days, depending on the destination, logistics conditions, customs processing, and carrier arrangements.

Pre-Order Products

For pre-order items, shipment will usually be arranged within 7 days.

The estimated delivery time after shipment is also approximately 20–30 days.

After you place an order for a pre-order product, we will clearly notify you that the item is a pre-order item. We will also confirm the expected shipping schedule within 7–10 days, together with the estimated delivery timeframe.

2. Shipping Warehouse

To improve delivery efficiency, we will automatically select a suitable European warehouse based on the shipping address provided in your order.

Whenever possible, the nearest available warehouse will be used to reduce delivery time and improve the overall receiving experience.

3. Delivery Coverage

okgoods360.cn supports international shipping to most countries and regions.

At this time, delivery to the Middle East and Africa is temporarily unavailable.

If your shipping address is located in a region that we cannot currently deliver to, we will contact you as soon as possible and arrange a full refund to protect your rights and interests.

4. Shipping Fees

Promotional Free Shipping

Certain products may qualify for free shipping during specific promotional events.

Free shipping for promotional products will be applied according to the official activity rules displayed on okgoods360.cn.

Standard Free Shipping Conditions

Most products may qualify for free shipping when one of the following conditions is met:

  • The order amount reaches 60 USD / 55 EUR / 44 GBP; or

  • The order includes 3 or more products.

If an order does not meet the free shipping requirements, the applicable shipping fee may be shown during checkout.

5. Logistics Carriers

We work with reliable international logistics providers, including DHL, FedEx, and other suitable carriers.

The final shipping carrier will be selected according to your delivery address, order type, product availability, package size, and logistics route.

Our goal is to choose an efficient and secure shipping method to help ensure that your package is delivered safely.

6. Orders Containing Both In-Stock and Pre-Order Items

If your order includes both in-stock products and pre-order products, the items may be shipped separately.

In this case:

  • In-stock products will usually be shipped within 48 hours.

  • Pre-order products will usually be shipped within 7–10 days.

  • The estimated delivery time for each package is generally 20–30 days after shipment.

Each package may have its own tracking information. You can check the delivery status of each shipment separately.

7. Shipping Delays and Abnormal Situations

7.1 Shipping Delays

Under normal circumstances, orders will be shipped according to the stated processing schedule.

If shipping is affected by force majeure events, such as severe weather, natural disasters, logistics disruptions, customs issues, or other uncontrollable circumstances, the shipping time for in-stock products may be extended from 48 hours to 72 hours.

For situations not caused by force majeure, we will make reasonable efforts to process and ship orders on time without unnecessary delay.

7.2 Lost Packages

If a package is lost before it is signed for by the customer, we will work with the logistics carrier to verify the situation.

Once the loss is confirmed, we will arrange either a free replacement shipment or a full refund.

However, if the package is lost because the customer requested the carrier to leave it at the door, at another designated place, or in an unsecured location, the customer will be responsible for the resulting loss.

7.3 Damaged Products

If you receive a damaged product, please contact our customer service team immediately at:

cruise0914@outlook.com

Please provide clear photos showing the damaged area, the outer packaging, and any related shipping label or order information.

After reviewing the situation, we may arrange a free replacement or a full refund depending on the actual condition of the product.

No additional cost will be charged to the customer for confirmed shipping-related product damage.

8. Order Tracking

After your order has been shipped, we will send a shipping confirmation email containing the tracking number and tracking details.

The email may include a direct link to the official website of the logistics carrier, allowing you to check the shipment status in real time.

You may also log in to your account on okgoods360.cn and view tracking updates through the order status page.

After completing your purchase, you will receive an order confirmation email. Once the package is dispatched, you will receive a separate shipping confirmation email.

Please monitor your tracking information regularly after shipment.

9. Shipping Address Changes

Please carefully check your shipping address before submitting an order.

If you notice that the shipping address is incorrect, contact our customer service team as soon as possible at:

cruise0914@outlook.com

If the order has not yet been shipped, we will try to help update the address.

Once the package has been dispatched, the shipping address can no longer be changed.

We are not responsible for delivery failure, delay, or package loss caused by incorrect or incomplete shipping information provided by the customer.

10. Contact Us

If you have questions about shipping time, delivery coverage, shipping fees, tracking information, address changes, lost packages, or damaged products, please contact us through the following method:

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com